Help Center

How can we help you?

Find answers to common questions and get support

Getting Started

• How to create an account

• First download guide

• Platform overview

• Subscription plans

Downloads

• Supported platforms

• Download process

• File formats

• Troubleshooting

Account & Billing

• Manage subscription

• Payment methods

• Cancel subscription

• Refund policy

Frequently Asked Questions

How does Dropiks work?

Simply paste the URL of any asset from our supported platforms (Storyblocks, Artlist, Motion Array, Envato Elements, Epidemic Sound, Freepik), click download, and we'll process it and send it to your email within 2-5 minutes.

Which platforms are supported?

We support 6 major creative platforms: Storyblocks, Artlist, Motion Array, Envato Elements, Epidemic Sound, and Freepik. More platforms coming soon!

How long does it take to receive my download?

Most downloads are processed within 2-5 minutes. You'll receive an email with your asset once it's ready. Don't forget to check your spam folder!

Can I cancel my subscription anytime?

Yes! You can cancel your subscription at any time. Your access will continue until the end of your current billing period.

Is there a free trial?

Yes! Every new user gets 1 free download to test our service. No credit card required.

Still need help? We're here for you!